Managing Challenging Conversations
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Course Description: This one-day course is designed to help participants understand how to prepare for and conduct some of their most challenging conversations, both in the workplace and outside of it. It will combine lecture, exercises, simulations and also give participants a chance to work on a real-life challenging conversation that they are facing in a low-risk environment.
At the conclusion of this Workshop, participants will:
Understand the underlying structure of all challenging conversations
Have a method for preparing systematically for challenging negotiations
Have an increased awareness of their own emotional footprint when it comes to challenging conversations and how that footprint may differ from colleagues, friends, and family members
Acquire strategies for how to begin and conduct a difficult conversation
Improve their skills in beginning and sustaining challenging conversations that involve identity and emotional issues